Frequently Asked Questions

你们的价格与邮政和快递产品相比如何?

SkyPostal
Packet Standard

USPS ePacket

USPS First
Class Parcel

USPS Priority Mail

DHL Express

Brazil

Weight Limit

Max 70 Lb.

Max 4 Lb.

Max 1 Lb.

Max 70 Lb.

Max 70 Lb.

1 Lb.

$ 11.45

n/a

$ 12.74

$ 47.15

$ 55.15

2 Lb.

$ 14.80

n/a

n/a

$ 52.25

$ 62.99

3 Lb.

$ 18.20

n/a

n/a

$ 57.30

$ 72.62

4 Lb.

$ 19.15

n/a

n/a

$ 62.50

$ 82.09

5 Lb.

$ 22.30

n/a

n/a

$ 67.60

$ 83.85

Mexico

1 Lb.

$ 10.35

n/a

$ 10.44

$ 44.50

$ 72.97

2 Lb.

$ 14.50

n/a

n/a

$ 48.45

$ 82.70

3 Lb.

$ 15.80

n/a

n/a

$ 52.40

$ 97.29

4 Lb.

$ 18.10

n/a

n/a

$ 56.35

$ 106.18

5 Lb.

$ 21.65

n/a

n/a

$ 60.30

$ 118.05

Transit Days

5 to 10 Days

30+ Days

10 to 21 Days

8 to 15 Days

3 to 5 Days

Core Features

Online Tracking

 

 

 

Delivery Confirmation

 

 

 

DDU

DDP

Returns Services

 

 

 

 

Do you charge dim weight on deliveries?

一个工业标准，尺寸重量总是收费的. Most logistics providers utilized, including airlines and delivery providers, 使用物品的尺寸重量，而不是实际重量.

What is the dim weight formula?

为您的货物应用的公式是基于厘米的标准公式.

LxWxH
6000

国际订单的关税如何计算?

Duties calculation vary by country. Some countries use a formula based solely on the merchandise value and multiply it by a duties amount. 其他的，加上运费价值和保险价值，然后应用关税. 还有一些人除了关税之外还要征收额外的税. Contact us for additional information on specific countries.

Do you offer insurance?

我们为所有发货人提供可选择的保险，每公斤额外收费.

What do we need to do to get started?

到bet36体育投注官网bet36体育投注页面，告诉我们您的业务需求. A salesperson will then contact you and determine the correct program for your business and provide rates for you. Once accepted, your account will be created and, 整合后，您可以开始使用SkyPostal发送和跟踪包裹.

Is integrating complicated?

我们根据您的技术需求和资源提供两种级别的集成.

For companies seeking a simple interface that will allow SkyPostal to handle their Latin American shipments, provide tracking for their customers, and requires minimal IT time and resources, TechBase was created. Via our user-friendly merchant portal, you can stay focused on selling, while we take care of the logistics.

For companies that want the benefits of real-time tracking and label creation for their Latin American volume we offer TechSync. Via our simple yet robust API integration, orders can be handled seamlessly and customers can have up to date visibility on their package movement.

How quick is your integration time?

与bet36体育投注官网TechBase和TechSync集成选项, bet36体育投注官网客户希望集成的速度有多快就有多快. bet36体育投注官网工具是专门为满足技术不太先进的零售商的需求而设计的, 以及拥有完整IT部门的大型企业. 告诉我们哪个项目最适合你，哪个项目可以让你最快地建立起来.

What currencies do you support?

We bill all of our customers in US Dollars, however, 我们处理以多种货币销售的多个商家. bet36体育投注官网web服务可以为收到的任何包裹处理任何货币.

你们是否提供客户支持/有专门的客户服务团队?

We have a top notch US based customer support team dedicated to the varying needs of all our clients. In addition, 我们还为每个国家的代表提供服务，根据需要提供额外的当地支持.

Can you provide performance reporting?

We offer our customers access to a web reporting portal where they can create reports and measure our performance in all areas of our service. From transit to delivery, to exceptions handling, 你需要的所有信息都在你的指尖.

如果有例外或错误的地址，你会bet36体育投注收货人吗?

SkyPostal在我们服务的每个国家都有最好的递送合作伙伴. Some of our providers are large national players, while others are regional/niche players offering the best level of service available for that region. Not all of these players offer the same services. Some providers are more hands on with local customers and others interact very little apart from the delivery. For information on a specific country, contact us.

How do you handle incorrect addresses?

同时依赖于商家提供给bet36体育投注官网信息, SkyPostal将始终打算bet36体育投注收货人，以纠正给定的地址. In most countries we can process a re-delivery if original attempts failed due to an incorrect address. The data obtained from a merchant such as consignee phone number and email address is a critical part of enabling us to handle these exceptions.

What countries do you handle?

天邮在拉丁美洲和加勒比地区超过25个国家提供服务, including the Mexico, Chile, Argentina, Colombia and Brazil.

与邮政和快递相比，你们的运输时间如何?

SkyPostal
Packet Standard

USPS ePacket

USPS First
Class Parcel

USPS Priority Mail

DHL Express

Brazil

Weight Limit

Max 70 Lb.

Max 4 Lb.

Max 1 Lb.

Max 70 Lb.

Max 70 Lb.

1 Lb.

$ 11.45

n/a

$ 12.74

$ 47.15

$ 55.15

2 Lb.

$ 14.80

n/a

n/a

$ 52.25

$ 62.99

3 Lb.

$ 18.20

n/a

n/a

$ 57.30

$ 72.62

4 Lb.

$ 19.15

n/a

n/a

$ 62.50

$ 82.09

5 Lb.

$ 22.30

n/a

n/a

$ 67.60

$ 83.85

Mexico

1 Lb.

$ 10.35

n/a

$ 10.44

$ 44.50

$ 72.97

2 Lb.

$ 14.50

n/a

n/a

$ 48.45

$ 82.70

3 Lb.

$ 15.80

n/a

n/a

$ 52.40

$ 97.29

4 Lb.

$ 18.10

n/a

n/a

$ 56.35

$ 106.18

5 Lb.

$ 21.65

n/a

n/a

$ 60.30

$ 118.05

Transit Days

5 to 10 Days

30+ Days

10 to 21 Days

8 to 15 Days

3 to 5 Days

Core Features

Online Tracking

 

 

 

Delivery Confirmation

 

 

 

DDU

DDP

Returns Services

 

 

 

 

Do you offer delivery confirmation?

In every country we serve you are guaranteed an electronic delivery confirmation with data and time and name of person accepting package.

Do you offer signature confirmation?

We can offer a signature confirmation service at an higher cost than standard delivery confirmation in several countries. 请询问有关具体国家的价格和可用性.

What are your delivery times by country?

Mexico 6-11 business days

Colombia 5-9 business days

Chile 5-16 business days

Brasil 5-24 business days

How many delivery attempts do you make?

bet36体育投注官网服务提供至少两次派送尝试，每个包裹一次, 而在一些国家，我们可以保证三次尝试. For information on a particular country, please contact us.

Do you offer pick up service?

Currently we do not offer a pick up service. Check back with us in a couple of months as it is being worked on in a couple of our major countries.

包裹必须送到你们在迈阿密的枢纽吗，还是可以直接到国内?

We have customers who ship directly from many countries in Europe and Asia, bypassing our Miami hub. bet36体育投注官网迈阿密枢纽可以而且应该在低运量不适合直飞的情况下使用. In these cases, Miami serves as a freight consolidator by adding your volume to our daily volume to Latin America.

你能处理美国以外的货物吗.e. Europe, Asia)

We have customers who ship directly from many countries in Europe and Asia, bypassing our Miami hub. bet36体育投注官网迈阿密枢纽可以而且应该在低运量不适合直飞的情况下使用. In these cases, Miami serves as a freight consolidator by adding your volume to our daily volume to Latin America.

你们提供从出发地到目的地的全程服务吗?

Yes we do. We offer customers logistics solutions that can get the products out of their facilities and right into their customers hands. We can also offer product fulfillment services.

Do you offer in country pick up points?

目前我们不提供这种服务作为主要的交付方式. In certain countries, packages can be picked up at a local delivery station thru special arrangements made with the provider, 或者在客户地址交付失败的情况下, 顾客有时可以在当地的派送站再次领取包裹.

Can you ship to Argentina?

Yes, 过去几年里，通往阿根廷的电子商务基本上被封锁了, however, we are now open for business again in Argentina. bet36体育投注了解更多bet36体育投注官网进入这个有价值的市场的航运信息.

Do you ship to PO Boxes?

邮政信箱只透过邮政渠道提供服务. In certain countries, i.e. Brazil, SkyPostal utilizes the services of the Postal service for some or all of their deliveries. 在这种情况下，可以发送到邮政信箱以及家庭或商业地址. bet36体育投注，了解我们在哪些国家有这种能力.

你们能处理来自美国以外的包裹吗.

bet36体育投注官网许多客户及其分销设施位于美国以外. In those cases, clients can send consolidations direct into the destination countries utilizing our service and labels, 或者他们可以直接发送到我们在世界各地的中心. If you wish to ship to Latin America, 没有比SkyPostal更好的合作伙伴了, no matter where you’re located.

你可以邮寄到家庭住址以外的地址吗?

我们可以运送到家庭或企业地址，并在选定的国家，邮政信箱.

What is the maximum size of items you can ship?

SkyPostal can ship virtually anything that a delivery person can carry via a standard courier method. Generally the size limit is the sum of the length plus width plus height is equal to 100 inches or less. 但是，可以制造异常，并且可以处理较大的项. Contact us for more info.

Can you handle returns?

In our major markets we have a domestic return center that receive and process returns and arrange their shipment back to origin if requested. We also have the capability to integrate with customers return systems and provide Return shipping labels.

Do you handle duties payment?

We can collect duties payment in advance from all of our countries via our partnership with SecureImport. Through this exclusive service, 发货前将通过电子邮件与收货人bet36体育投注, 要求提前支付相应的税款. 直到收税后，包裹才会发货. Duties payment requests to consignees include the Name of the Store where the items were purchased, the Order Description and Order Amount.

How can our customers save money on duties?

SkyPostal entered into a private agreement with the Mexican Postal service and the Colombia Postal service, whereby our customers will benefit from the postal channel de-minimus of $300 in Mexico and $1000 and up to 2 kilos in Colombia, 同时享受快递服务的全部好处. This includes end-to-end tracking, full online visibility, 快速的运输时间和专门的客户支持.

This benefit allows you to offer your customers duties savings in two of the biggest markets in Latin America and its only available through SkyPostal.

What items are restricted for import?

Other than “Dangerous Goods” as defined by the International Air Transport Association (IATA) there are items restricted for import on a country by country basis. bet36体育投注以获得特定国家的完整列表.

Can you import shoes into Mexico?

Yes absolutely. There is no issue with shoes in Mexico.

What are the duties in Brazil?

巴西的关税和税收是需要考虑的重要因素. The range is from 95% to 98% of the merchandise value depending on the destination state of the consignee.

What is the maximum value of items you can ship?

The maximum value per item shipped is $1000. There are additional services that can be utilized for handling high value goods in some countries. 有关高价值物品的具体查询请与我们bet36体育投注.

How does customs clearance work?

SkyPostal包揽了所有的工作，所以bet36体育投注官网客户不必卷入当地的海关问题. 天邮代表客户准备文件、清关和缴纳关税. Payment for duties can be collected prior to shipping from our clients (DDP) or through the consignees directly (DUTY COLLECT). Whatever it is, 我们处理与海关当局的所有交易, 随时了解新的和不断变化的海关法规, 并准备好我们装运所需的所有文件. 我们确保货物顺利进口，不延误.

Do you have fulfillment services?

Yes we do – through our third party fulfillment partner company we are able to provide fulfillment services from several points around the world. Orders are in turn injected into one of our parcel hubs and shipped and delivered to Latin America.

What other e-tailers do you work with?

We work with some of the largest retailers in the world either directly or through consolidators. 出于对客户隐私的尊重，我们不能透露他们的名字.